Coffee Shop UX Observations

Spent the afternoon watching people interact with a new self-service kiosk at my local coffee shop. The confusion was real. Buttons too small, menu categories buried three levels deep, and no clear path to customization.

The barista ended up helping almost everyone. That's not efficiency—that's a failed interface. Good design should be invisible. When users need constant assistance, the system has already lost. Simple menus, large touch targets, and clear visual hierarchy would solve 90% of the issues I observed today.